Pathbird2express appreciates the trust tens of thousands of people place in the hands of our employees and our transportation provider partners daily for their non-emergency medical transportation needs. Their health and safety is our first priority. This is why we wanted to share an update on our actions related to the current situation with COVID-19 (the coronavirus).
We are actively monitoring the situation and taking the precautionary steps as recommended by the Centers for Disease Control (CDC) and the World Health Organization (WHO).
Some of the actions we have taken include the following:
Transparency is always important to us, but especially in times like these. We will work to keep everyone we serve informed as the situation evolves.
To help reduce your risk of contracting COVID-19 (the coronavirus) and slow the spread of the illness, WHO recommends the following:
If you are experiencing symptoms such as fever, cough, or shortness of breath, please see your doctor.
We continue to share CDC guidance and best practices with our employees to prevent the spread of the virus, including thorough handwashing, the using of antibacterial products, and “social distancing.” To mitigate risks, Pathbird2express has:
Additionally, all employees have been instructed to stay home should they develop COVID-19 symptoms, and not return to work until they have been advised by a health care professional that it is safe to do so. Our corporate staff is telecommuting when possible, and we have a detailed, step-by-step protocol in place for every Pathbird2express location (including terminals, as well as our corporate headquarters) should any employee display or report symptoms, or test positive for COVID-19. We are also doing our part to support emergency responses in several states.
We continue to explore and implement additional safety measures as this situation develops to best protect our employees and customers.
In order to comply with Center for Disease Control and Prevention (CDC) policy guidelines regarding “Social Distancing” and to protect Shippers, Consignees, Employees, and others from potential exposure to the coronavirus during the COVID-19 emergency, Pathbird2express will not require signed delivery receipts. Instead, drivers will be logging the date and time of the delivery, the place of delivery, the name of the individual who received the shipment, and will be taking a photograph of the delivered shipment, which includes a date and time stamp as proof of delivery.
We are also suspending Inside Delivery at a residence. We will continue delivering to the Front Door, First Dry Area or Inside the Garage of the Residence, when possible for the consignee, but are restricted from entering the home. This means all Threshold, Room of Choice and White Glove Services will be suspended until further notice.Note: We are still providing commercial inside delivery at this time.
We thank our residential customers for their flexibility as we work hard to mitigate risks while sustaining uninterrupted services.
As a first time importer from the Far East, the process can be quite daunting. Pathbird2express has provided exceptional service and support right through the process. I would highly recommend Pathbird2express Shipping to any other business looking to source product direct from factories around the world.
Thank you for your help and participation… and the level of involvement and assistance… the professionalism of the team at Pathbird2express has been displayed at each opportunity presented.
We began using Pathbird2express in October 2008 and have since passed two customs audits without any problems. The staff are dedicated in helping us achieve an efficient process..