Covid19 Response

Health and Safety are our #1 priority

Our Response

Pathbird2express appreciates the trust tens of thousands of people place in the hands of our employees and our transportation provider partners daily for their non-emergency medical transportation needs. Their health and safety is our first priority. This is why we wanted to share an update on our actions related to the current situation with COVID-19 (the coronavirus).

We are actively monitoring the situation and taking the precautionary steps as recommended by the Centers for Disease Control (CDC) and the World Health Organization (WHO).

Some of the actions we have taken include the following:

  • We have provided our network providers detailed information for vehicle sanitation based upon CDC guidance. These sanitation protocols are recommended as standard practice, but are also specifically approved by the CDC for the COVID-19 coronavirus.
  • We will work with all riders to reschedule any non-critical trips.
  • We will coordinate with the local Emergency Medical Services (EMS) for transportation of anyone confirmed with the coronavirus infection.
  • We are prepared to initiate standard Disaster Recovery protocols in local markets, as necessary, to proactively engage with dialysis clinics, chemotherapy providers, methadone clinics, and other providers of life-sustaining and critical services to accommodate any modified hours of operation or reduced staffing/treatment capacity. Initial preparatory outreach to these providers has already begun.
  • As in other natural disasters and inclement weather events, our local operations staff in each state will coordinate with designated state and local Emergency Management Authorities to facilitate transportation for those critical healthcare needs.

Transparency is always important to us, but especially in times like these. We will work to keep everyone we serve informed as the situation evolves.

To help reduce your risk of contracting COVID-19 (the coronavirus) and slow the spread of the illness, WHO recommends the following:

  • Clean hands with soap and water or alcohol based hand rub
  • Cover nose and mouth with flexed elbow or tissue when coughing and sneezing. Dispose of tissue immediately
  • Avoid close contact with anyone with cold or flu-like symptoms
  • Stay home when sick
  • Frequently clean touched surfaces and objects

If you are experiencing symptoms such as fever, cough, or shortness of breath, please see your doctor.

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What is Pathbird2express doing to protect its employees, drivers, and customers?

At Pathbird2express, our top priority is the safety of our people and the people we serve.

We continue to share CDC guidance and best practices with our employees to prevent the spread of the virus, including thorough handwashing, the using of antibacterial products, and “social distancing.” To mitigate risks, Pathbird2express has:

  • Enforced strict terminal visitor protocol, limiting access only to essential personnel and screening all visitors for COVID-19 symptoms or exposure within the last 14 days
  • Instructed our delivery drivers to comply with all customer requests for temperature scans, provided the scans are administered in a hygienic manner that follows social distancing protocols
  • Required that face coverings be worn by all our drivers when onsite at customers’ facilities, as well as by all employees and visitors at any Pathbird2express location currently operating under a statewide face mask mandate
  • Amended our residential delivery procedures to limit driver-recipient interactions as much as possible. See Final Mile (home) delivery below for details
  • Enhanced the cleaning and sanitization protocols at all our facilities, ensuring all commonly touched surfaces like door handles and keyboards are immediately disinfected
  • Provided all terminals with extra soap, hand sanitizer, and disinfectant solutions to be used throughout the terminal and for each tractor and trailer
  • Taken additional social distancing precautions such as removing breakroom seating and discontinuing the use of communal coffee pots

Additionally, all employees have been instructed to stay home should they develop COVID-19 symptoms, and not return to work until they have been advised by a health care professional that it is safe to do so. Our corporate staff is telecommuting when possible, and we have a detailed, step-by-step protocol in place for every Pathbird2express location (including terminals, as well as our corporate headquarters) should any employee display or report symptoms, or test positive for COVID-19. We are also doing our part to support emergency responses in several states.

We continue to explore and implement additional safety measures as this situation develops to best protect our employees and customers.

Are you seeing any service interruptions? Do you expect to?

Over the past 90 years, Pathbird2express has worked hard to build a nationwide network of drivers, facilities, and equipment for this very reason: to ensure that no matter the situation, we’d be able to meet our commitments to our customers without interruption. We are monitoring this situation closely, but are confident that our network and resources will continue to provide us with the flexibility we need to remain responsive to the needs of our customers during this uncertain time.

Is residential (home) delivery impacted?

All Residential shipments should be delivered as scheduled, however, we are making a few changes to our service to reduce the risk of potential exposure to both our consignees and employees.

In order to comply with Center for Disease Control and Prevention (CDC) policy guidelines regarding “Social Distancing” and to protect Shippers, Consignees, Employees, and others from potential exposure to the coronavirus during the COVID-19 emergency, Pathbird2express will not require signed delivery receipts. Instead, drivers will be logging the date and time of the delivery, the place of delivery, the name of the individual who received the shipment, and will be taking a photograph of the delivered shipment, which includes a date and time stamp as proof of delivery.

We are also suspending Inside Delivery at a residence. We will continue delivering to the Front Door, First Dry Area or Inside the Garage of the Residence, when possible for the consignee, but are restricted from entering the home. This means all Threshold, Room of Choice and White Glove Services will be suspended until further notice.

Note: We are still providing commercial inside delivery at this time.

We thank our residential customers for their flexibility as we work hard to mitigate risks while sustaining uninterrupted services.

What if I am supposed to receive a shipment from Pathbird2express, but do not feel comfortable signing the delivery receipt?

To mitigate the risk of exposure, Pathbird2express is not requiring receivers to sign delivery receipts at this time. If you are not comfortable signing your delivery receipt, your driver will write your name on the receipt with a note indicating that the “customer received delivery but would not sign the delivery receipt.” The driver will then take two photographs of the freight and send those, along with the shipment Tracking number, to their terminal manager for proof of delivery.

What if the consignee is closed, unable to receive freight, or the destination is in an embargo area?

  • First, be sure to contact your consignee and confirm they will be open to receive your freight prior to scheduling your Pick Up. This will help ensure minimal disruption to your business, and could help you avoid additional expenses, should the consignee be closed or unable to accept deliveries
  • If your consignee becomes unavailable to receive your freight once it is already in transit, our partners at Warehowz can provide on-demand warehousing for shipments that have been turned away at closed or embargoed locations. Ask your account manager if this might be a good solution for you
  • Should you decide not to warehouse your freight, it will be re-routed back to our terminal and will follow our standard refusal/on-hand process: Pathbird2express will retain possession of your freight until it is deliverable. After 48 hours, storage fees (as outlined in the Pathbird2express Rules Tariff) will apply

Can I pick up my shipment at the terminal?

Terminal personnel will coordinate appointments for freight pickups and drop-offs with will-call customers. We’re asking all visitors to sign a document attesting they have had no COVID-19 symptoms or known exposure. Unauthorized persons are not permitted on Pathbird2express property at any time.

Are you still able to provide service in Quarantine or Shelter in Place areas?

Yes. A “Shelter in Place” order applies only to non-essential business. Because trucking is critical to maintaining the supply chain, we are considered essential business, and are exempt from these restrictions. If you are shipping to quarantine or shelter in place areas, we ask that you make sure the consignee is an essential business and remains open during the government orders.

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what client’s say

As a first time importer from the Far East, the process can be quite daunting. Pathbird2express has provided exceptional service and support right through the process. I would highly recommend Pathbird2express Shipping to any other business looking to source product direct from factories around the world.

Sarah Lewis

Ubiquiti

Thank you for your help and participation… and the level of involvement and assistance… the professionalism of the team at Pathbird2express has been displayed at each opportunity presented.

Michael Rat

Godwell Log

We began using Pathbird2express in October 2008 and have since passed two customs audits without any problems. The staff are dedicated in helping us achieve an efficient process..

John Mark

Lead Corp

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Pathbird2express is an independent privately owned freight forwarding, logistics management and international shipping company, that provides exceptional services to commercial clients, private individuals and agents worldwide.

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